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Refund Policy

Effective date: [EFFECTIVE DATE] · Contact: [CONTACT EMAIL]

Our promise

You can have a full refund within 14 days of paying, with no questions asked. This applies to your own Pro subscription, monthly or yearly.

How to ask

Write to [CONTACT EMAIL] from the email address on your account, within 14 days of the payment, and say you want a refund. You do not need to give a reason. [⚖ If Paddle processes refunds for you, say here how: for example through the receipt email link or a request to Paddle.]

What happens

1. We refund the payment to the original payment method. How long it takes to reach you depends on your bank or card provider.
2. Your subscription is cancelled, so you are not charged again, and Pro ends when the refund is approved.
3. Your games, analyses and settings are not touched. Cloud sync becomes read-only: you can still download or delete what is in the cloud.

After 14 days

You can cancel at any time and keep Pro until the end of the period you paid for. We may still refund after 14 days where the law or a genuine problem with the service requires it. [⚖ statutory consumer rights, such as withdrawal rights in the EU or UK, and what you state about them.]

Coach plans

Coach plans are paid directly to us and have their own refund terms in the Coach terms. People whose Pro is paid by their coach have nothing to refund: ask the coach.

Chargebacks

If you dispute a payment with your bank instead of asking us, Pro ends for that subscription. Please write to us first: we will fix things quickly.