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Your Data: How to Download, Correct or Delete It
Contact: [CONTACT EMAIL]
Things you can do yourself, right now, in the app
Open Privacy and your data at the bottom of the page.
| I want to… | Do this |
|---|---|
| Take a copy of my analyses, puzzle list and progress | Download a backup |
| Delete everything the app keeps on this device | Delete everything on this device |
| Delete what I synced to the cloud, or my whole account | Cloud sync…, then Delete my cloud data or Delete my account |
| Stop a coach seeing my summary | My coach, then Stop sharing |
| Leave my coach | My coach, then Leave my coach |
| See, or turn off, usage numbers | Usage numbers |
If you need us
Write to [CONTACT EMAIL] from the email address on your account. Tell us what you want (a copy, a correction, a deletion, or to object to something). We may ask you to confirm it is you, for example by signing in or replying from the account email. We will answer within [⚖ DAYS].
What we can and cannot do
- We can delete your account, your encrypted cloud data, your coach relationships and the summary shared with a coach.
- We cannot read your encrypted cloud data, so we cannot give you a readable copy of it: use Download a backup on a device where you are signed in.
- We keep records the law requires, such as payment and accounting records, for [⚖ YEARS], and the owner's audit log. They contain no games or analyses.
- Usage numbers cannot be linked to you, so we cannot find or delete "your" numbers. They are removed automatically after 400 days, and you can turn them off at any time.
Parents and guardians
You may ask us to stop sharing for a child, to remove a child from a coach, or to delete a child's account. Write to [CONTACT EMAIL].